RETURNS & SHIPPING
Please note we do not offer refunds or cancel orders due to change of mind.
If you have ordered the wrong size, please contact us immediately to discuss organising an exchange. The garment must be returned in its original condition, unworn and unwashed within 14 days of receiving it.
All of our garments are handmade with care and inspected before shipping to ensure that our garments are of the highest standard and quality. In the event that your garment is faulty please contact us immediately.
At DE INNOCENTIS our priority is to provide exceptional service and deliver high-quality garments. Please feel free to contact us with any further questions.
All custom orders are non-refundable or cannot be exchanged.
We offer free shipping on orders over $250.
And express postage on all Australian orders.
Express postage within Australia $11.35
Once your garment is finished we will post it within 1 - 2 days of completion. Production time is 7 - 21 days of the order. If you have a request for a quick turn around time, please contact us directly before purchasing to see whether we can accommodate your request, please note that this may also incur an extra fee.
Lost or missing parcels. DE INNOCENTIS does not take any responsibility for any missing parcels and will not replace items that have been lost in the post. If you have entered the wrong address, we do not take any responsibility locating the item or replacing the missing item. Please contact us immediately if you have entered the wrong address.